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Were your urgent care finally getting in control of billing rather than pursuing it?

At one time, our clinic was in a situation where it was responding to payment problems rather than preventing them. When we were halfway through checking what we had continually lost, an urgent care billing services company showed us the trends we had never noticed before, most of which were small documentation problems and time problems. Having sorted out those, everything became smoother and more foreseeable. It frankly transformed the collaboration of the front desk and providers. Wondering what change has assisted your clinic in catching up with the billing.